Inquiry routing
A front door that sends a non-urgent inquiry to the site that can answer it.
Regulated-service operations
Intake, credentials, and handoffs without a hallway binder.
Ordjumeirah is operations software from AEW Behavioral Health LLC. It routes inquiries, tracks staff credentials, and records administrative handoffs for multi-site service organizations.
- Inquiry routing
- Credential calendar
- Handoff notes
- No clinical advice
What ships
Administrative software for organizations that must show their work.
We automate the office around a service: who received the inquiry, whose credential is current, and which site owns the next step.
Credential calendar
Expiry dates for licenses and trainings, with a reminder before the gap.
Handoff record
A short administrative note when work moves from one coordinator to another.
How an engagement moves
We document the office, not the care.
- 01
Walk the inbox
We read how inquiries arrive and which ones are administrative versus which ones must stay in your existing clinical systems.
- 02
Draw the rule
Each inquiry type gets a site and a role. Anything clinical stays out of Ordjumeirah.
- 03
Load credentials
You import expiry dates. We set reminders. Source documents remain in your files.
- 04
Run two weeks
Coordinators use the queue. We adjust rules that mis-routed administrative mail.
Admin only
If a field describes a symptom or a diagnosis, it does not belong in this product.
Visible ownership
An inquiry without a site and a person is not routed. It is flagged.
Calm screens
Staff under time pressure get short queues and plain language.
Describe the inbox, not a patient.
Tell us how many sites you have and what the front desk does with a new inquiry. Do not include health information.
Ordjumeirah is administrative software. It does not provide healthcare, counseling, or emergency services.